Hong Kong Job Openings
HSBC
Senior Customer Service Officer, Banking Service and Sales - Hang Seng Bank (HK)
Mong Kok
FULL TIME
November 29, 2024
We are currently seeking high caliber professionals to join our Banking Service and Sales as Senior Customer Service Officer.
- Delivers professional customer service through answering investment, insurance & e Banking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.
- Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
- Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
- Handles customer complaints properly and performs necessary investigation
- Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
- Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities
- Diploma or Degree Holder; or a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered.
- Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must.
- Minimum 2 years of retail banking / phone banking /conversational banking experience; with exposure to call center operations & knowledge of Investment and insurance products a must
- Willing to work shift hours
- Strong customer service and sales orientation, with good communication and problem solving skills
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
- Proficiency in both English and Chinese, with fluency in Putonghua an advantage
- Good knowledge of application software including English and Chinese typewriting
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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