Australia Job Openings
Sci-Fleet Motors
Warranty Clerk / Service Receptionist
Mount Gravatt
FULL TIME
November 29, 2024
Mount Gravatt Mazda is seeking an dedicated team player, who is customer service orientated and solutions focused.
- Collect and receive repair orders for warranty claims
- Collect and receive repair orders for NCS claims
- Check and confirm delivery dates and vehicle details
- Raising warranty invoices through Mount Gravatt Mazda’s DMS
- End of month related tasks including closing all warranty jobs
- Filing and storage of warranty parts held for audit purposes
- Identify potential problems and implement associated improvements
- Service Reception as a support for the boking process including making bookings from online, and phone sources
- Assist taking phone calls during busy periods to ensure customers satisfaction
- Complete outgoing calls to customers who have missed services
Our ideal candidate will:
- Have good understanding and experience with the vehicle servicing processes and procedures
- Demonstrated understanding of customer retention
- High level planning, organisational and time management skills
- Outstanding customer service skills whilst being courteous and reliable
- Have excellent organisational and time management skills
- Intermediate PC skills
- Previous reception related experience
- Automotive experience highly desirable
Mount Gravatt Mazda will offer you:
- A competitive remuneration package
- Company paid ongoing development and training
- A friendly, safe and supportive working environment with opportunities for development and room for advancement.
Only candidates with previous customer service experience or in a similar role within the automotive industry should apply.
Mount Gravatt Mazda is an Equal Opportunity Employer. Sci-Fleet Toyota is the largest selling Toyota dealership in Australia & 15th in the world!
We currently have an opportunity for an experienced New Car Sales Consultant to join our team at Brendale. If you thrive on making deals, beating your own PB and driving that income then this is the role for you!
We are committed to providing second to none guest experiences and are seeking equally passionate, service and results driven individuals who embody our brand promise "Oh, What A Feeling!"
A typical day will include
- Identifying prospects & actively following up queries to seek new business
- Understanding and identifying customer interests, needs and buying criteria
- Maintaining up to date knowledge of our products
- Driving Toyota For Life compliance
- Delivering vehicles
- Providing post delivery support
- Demonstrating Sci-Fleet's values and supporting behaviours
- Have 1 - 3 years experience in a similar role
- Are exceptional communicators and can add to the positive vibe within the dealership
- Are committed to learning, growing and developing sales techniques and approaches
- Are empowered by our quality standards and are Respectful, On Show, Professional, Efficient and strive for Continuous Improvement
- Have the ability to inspire other team members through strong leadership skills
- Have proven sales experience and a record exceeding sales targets
- Are collaborators that work well within a team environment
Sci-Fleet Motors is an Equal Opportunity Employer.
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