About the role

As Customer Service Officer (Contact Centre), you will be part of the Customer Strategy and Experience team and responsible for positively contributing to the efficient and effective operation of the team by responding to and resolving customer enquiries. You will work across a range of communication channels, including but not limited to phone, email, and online services when liaising with our customers.

Some of your key responsibilities will include:

• Perform administrative duties such as reviewing and processing customer applications, processing payments, mail and correspondence, and entering data into customer related information systems
• Provide a high level of personalised customer service while maintaining professionalism and diligence to achieve desired service outcomes and first contact resolutions
• Handle customer enquiries with empathy and care

View the full position description for more details about the role.

About you

To be successful in this role you will have:

• Previous customer service experience is a similar role
• Belief in our values of communication, collaboration, integrity, efficiency, and leadership
• Year 12 level of education or equivalent

About the benefits

This is a permanent part-time position, working 19.5 hours per week at level 2, with a salary commencing at $69,425 (pro-rata) plus 12.5% superannuation.
Full training course provided for the first four weeks (this period is fulltime).

• Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
• Work/Life balance: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
• Diversity and inclusion: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
• Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
• Health and well-being: Access to gym memberships, employee assistance program and special events supporting your physical and mental health
• Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
• Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

About Us

Ipswich is a dynamic blend of rich heritage, proud communties, diverse landscapes, and a lively energy all contributing to a region full of liveability and oppurtunity. It is the state's fastest growing city and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, intengrity, efficieny, and leadership. Come and join us in shaping the future of the city and its people.

Join Us

Please submit:

• A cover letter of no more than 2 pages including the role you are applying for, describing how and why your skills and experience will assist Council to achieve the results required for this role
• A resume of no more than 4 pages

Closing date: 10 December 2024

Please direct any related questions to Lauren Woodrow, 07 3810 6036 or careers@ipswich.qld.gov.au.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.