JOB DESCRIPTION: RESERVATIONS ASSISTANT
Company: Pandaw Cruises
Position: Reservations Assistant
Reporting to: Reservations Manager
Location: Office in Vietnam
OVERVIEW
The Reservations Assistant is responsible for supporting the Reservations Department in handling inquiries from customers, travel agents, and partners. This role requires accuracy, strong communication skills, and teamwork to ensure the best service experience for Pandaw Cruises’ customers.
KEY RESPONSIBILITIES

• Handling Booking Requests:
• Receive, review, and process booking requests via email, phone, or the booking management system.
• Provide detailed information about products, itineraries, and accompanying services.
• Confirmation and Information Updates:
• Confirm bookings with customers and travel agents.
• Update booking details in the system, ensuring accuracy.
• Customer Support:
• Advise and resolve customer inquiries related to bookings, payment conditions, and cancellation/change policies.
• Coordinate with other departments to address issues that arise.
• Document and Report Management:
• Maintain booking information and related documents.
• Assist in preparing reports on booking status and necessary data.
• Contribute to Service Improvement:
• Provide feedback to improve booking processes and service quality.
• Support promotional campaigns and marketing initiatives when needed.

JOB REQUIREMENTS

• Education and Experience:
• Bachelor’s or College degree (preferably in Tourism, Hospitality, or Business Administration).
• At least 1 year of experience in a similar role, with preference for candidates experienced in cruising or tourism.
• Skills:
• Proficient in English (both spoken and written).
• Excellent communication and problem-solving skills.
• Competent in office software and booking management systems (GDS experience is a plus).
• Personal Attributes:
• Detail-oriented, careful, and responsible.
• Able to work independently and as part of a team.
• Strong customer service mindset.

BENEFITS AND COMPENSATION

• Competitive salary based on experience and performance.
• Full social and health insurance benefits as per the law.
• Professional, dynamic working environment with growth opportunities.
• Opportunities to join familiarisation trips on Pandaw Cruises.

Application Deadline: January 20, 2025
How to Apply:

• Send your CV and Cover Letter to toni@pandaw.com
• Email subject: Reservation Assistant – Your Name.

Join Pandaw Cruises’ team to create unforgettable travel experiences!
Job Types: Full-time, Contract, Permanent
Contract length: 12 months
Pay: From 18,000,000₫ per month
Experience:

• Hospitality: 1 year (Preferred)

Application Deadline: 2025/02/02