Vietnam Job Openings
BI Vietnam Ltd
Medical Representative in Vinh Phuc
FULL TIME
November 28, 2024
The
Position
Medical Representative
Duties & Responsibilities
1. Promotion Achievement in the assigned territory:
Locally mandated reports (e.g. competitor surveillance) are completed accurately, in full and submitted on time.
Requirements
Competencies required:
Direct promoting experience in healthcare industry is advantageous.
READY TO CONTACT US?
Please contact our Recruiting Team: phuong.vo@boehringer-ingelheim.com
Medical Representative
- Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet/exceed promotion targets for assigned product(s) within the allocated territory and achieve related quantitative / qualitative field force KPIs Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed
Duties & Responsibilities
1. Promotion Achievement in the assigned territory:
- Territory promotion accountability (e.g. market performance value, units, market share%, etc.).
- Ensure formulary listing and availability of BI products as required.
- Create demand/ generate prescriptions for promoted BI products by utilizing the available resources/tools/channels and trained behaviours.
- Identify opportunities to grow/expand relevant customer universe for BI promoted brands.
- Maintain an accurate & complete customer (email address and other contact information) data base in Veeva.
- Develop, validate and execute MCCPs for the allocated territory to maximize BI business and ensure achievement of promotion targets/objectives with particular focus on message execution (reach, frequency, call duration).
- Comprehend, integrate and execute ICPs into MCCPs.
- Plan logistics to ensure execution of MCCPs and that high value customers (Gain, Build, Defend) are seen with the required Reach and Frequency, F2F and S2S.
- Locally mandated reports (e.g. competitor surveillance) are completed accurately, in full and submitted on time.
- Communicate with relevant BI customer facing roles (Marketing, MSLs, etc.) and work interdependently to ensure customer experience is personalised and relevant to them.
- Proficiency in utilizing Veeva resources; Engage (scheduling, launching meetings, group calls, sharing content), Event Management (recording events), survey function (conduct surveys), Cf E function (engage with coaching) and One Message, Fu E function (send emails).
- Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms.
- Identify customers' preferred communication channels, directing appropriate resources (face to face calls, Veeva Engage, phone calls, follow-up emails, BI one website, webinars, One Message, Adobe campaigns) to fulfil the Customers' needs.
- Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions.
- Effective Knowledge depth (Disease, Clinical Trials, Product, Marketing strategy, Competitor intelligence and Environment) to communicate confidently and competently with customers.
- Effective Customer Engagement Skill proficiency (Hybrid CEM, CSM, CEM Situational, ECi P, Engaging Customers with Fu E etc.).
- Knowledgeable across the 7 Hybrid CEM steps and 27 behaviours. Able to execute assigned Marketing strategies (e.g. messaging/ product presentations, overcoming objections etc.) within the customers' preferred communication channel.
- Digitally fluent/ tech savvy, able to reliably utilise CRM/ Veeva, undertake pre-Call set-up of digital platforms (e.g. Veeva Engage).
- Capable and confident in presenting to Groups of customers, both face to face/screen to screen.
- Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the BI Code of Conduct.
- Take prompt and necessary actions on issues of compliance and Pharmacovigilance.
- Be a role model in compliance with local regulations, industry and the BI Code of Conduct.
Locally mandated reports (e.g. competitor surveillance) are completed accurately, in full and submitted on time.
Requirements
Competencies required:
- Industry / Product knowledge
- Promoting skills applied across a diverse range of channels
- Multi-Channel Cycle Planning and Execution
- Customer Relationship Management
- Self-development / learning
- Communication skills
- Planning and organizing skills to collaborate with other customer facing personnel
- IT literacy
Direct promoting experience in healthcare industry is advantageous.
READY TO CONTACT US?
Please contact our Recruiting Team: phuong.vo@boehringer-ingelheim.com
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