FWD Insurance

Head of Marketing

FULL TIME

November 27, 2024

About FWD Group
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
For more information, please visit
www.fwd.com
FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit
www.fwd.com.vn
Accountable to formulate strategy, frameworks, process, and standards and to lead MKT team to plan/execute all marketing, branding, communication activities to promote, protect, and differentiate FWD’s in the marketplace and to generate business opportunities.
THE JOB:
Strategy & Planning
  • Work closely with stakeholders to define MKT strategies to support the company’s overall strategies and objectives
  • Lead the team to develop, execute, monitor an overall marketing plan and oversee implementation of brand activities, advertising, PR, promotion, event, activation, media, research, etc.
  • Public relation management including crisis management
People Management
  • Build a highly motivated and efficient team of marketing professionals
  • Provide leadership to both internal marketing resources and external agencies
Policy, Process & Procedures
  • Provide expert advice and guidance to all areas of the business on branding, communication
  • Oversee and ensure all departmental outputs are fully complied with Legal, Audit, Compliance and Corporate Communications
Environmental Awareness/Customer Focus
  • Champion marketing strategy and ensure they are integrated into future activities
  • Ensure and maintain good relationships with key and relevant service providers to embed the “Customer-Focus” into the company operation
Technical Performance
  • Review and activate all communication channels to ensure they are effectively deliver corporate and product messages
  • Design and develop strategic marketing and communication plans with relevant marketing resources to achieve the maximum effectiveness
  • Monitor and ensure a positive return on the investment of all marketing, customer campaign and communication activities
Partners relationship and management
  • Build and strengthen relationship with partners including journalists, business partners, professional marketing’s partners (creative, research, media, digital, etc).
THE PERSON:
  • Proven experience as Senior Leadership position in Marketing for big international company.
  • Degree level education required in Marketing / post-graduate qualifications/high degree preferred
  • Demonstrable experience in developing efficient strategies and business plans for all marketing aspects (branding, communication, event, etc)
  • Experience of handling all communication channels internally and externally
  • A leader with both creative and analytical capabilities
  • Strong leadership with negotiation and influencing ability
  • Strong and effective communication skills in verbal and written
  • Creativity with business acumen
  • Strong reasoning capabilities – creative and lateral thinking with problem solving skills
  • Strong interpersonal skills to build relationships across all levels of the organization and with external agencies
  • Broad and in-depth knowledge of marketing, communications, customer experience and online sales practices
  • Relentlessly pursue customer expertise.
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