Responsibilities:

• Handling Card Schemes disputes and building dispute cases to help Merchants to recover funds
• Initiate and handle Card Schemes disputes on the Issuing side
• Participate in connecting new methods and Card Schemes in regards to the dispute handling procedures
• Training and assistance of Merchants for a better understanding of the dispute processes
• Participate in internal Dispute Center improvements
• Monitor disputed cases for possible fraudulent activity
• Working closely with the team identifying fraudulent transactions, quickly identifying those that require further investigation or manual review and adjusting our systems accordingly
• Review, analyse and prepare reporting on a regular basis
• Ensure adherence to Company and Card Schemes rules and policies
• Continuous process improvement and sharing best practice

Requirements:

• At least 2 years of experience in dispute and fraud handling
• Having a strong working knowledge of dispute and transaction analysis and reporting
• Knowledge of Card Schemes rules and regulations in relation to Disputes/Chargebacks and Fraud
• Extremely detail-oriented, organized and have the ability to multi-task
• Able to work in an independent way, while at the same time being a strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork
• Take initiative, ownership and committed to challenging the status quo
• Self-starter who enjoys a fast-paced environment
• Strong analytical skills
• Excellent written and verbal communication
• English fluency required
• Analytical skills to identify and assess potential fraud and compliance issues

We offer:

• Attractive monthly salary paid in line with experience
• Working place in one of our modern office in Singapore, Vietnam or Hong Kong
• Flexible approach on working, remote, office or hybrid
• A team of top international professionals to learn from
• Multicultural working environment