Turkey Job Openings
Amazon Turkey Operasyon Hizmetleri Limited Sirketi - M98
Reverse Logistics Operations Executive, MENA Reverse Logistics
İzmit
FULL TIME
November 9, 2024
- Bachelor's degree in Engineering, Supply Chain, Logistics, or a related field
- Minimum 2 years of experience
- Proficient in using data analysis tools
- Strong problem-solving and analytical skills
- Proven English communication skills (written and verbal)
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our Turkey Reverse Logistics Operations team.
The Reverse Logistics Operations team plays a critical role in ensuring a great customer experience at Amazon. By efficiently processing customer returns, the team enables Amazon to maintain high customer satisfaction levels and further strengthen its reputation for convenience and reliability.
Key job responsibilities
- Monitor and report on operational KPIs (e.g., return processing time, item disposition rates, backlog) to ensure efficient operations.
- Collaborate with 3PL provider to plan labor for peak periods, ensuring production continuity.
- Conduct Gemba walks to identify opportunities
- Manage training programs for new hires and process launches, ensuring 3PL team is equipped with necessary skills
- Provide problem-solving support to 3PL team for complex issues
- Follow up on technical issue tickets based on FC feedback, using proper mechanisms
- Prioritize and provide timely feedback on customer return issue tickets
- Regularly provide comprehensive process data to maintain visibility and transparency
- Experience working in the e-commerce or retail industry
- Knowledge of Continuous Improvement methodologies and their application in process improvement
- Familiarity with Gemba walk techniques and process improvement methodologies
- Demonstrable training and dissemination skills and experience
- Excellent English communication skills (written and verbal)
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