Job description

Role purpose:
Global Payments Solutions (GPS) is an integral part of our client proposition and employs our global network to capture market share and deliver growth. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards.
In Thailand, GPS is a key Product partner to Wholesale Banking (WSB) and Global Banking FIG (GB FIG) customers. The role holder is responsible for executing GPS’s global strategy in Thailand, through proactively leading and driving business growth, managing business risk, as well as positioning HSBC as the top cash management provider and thought leader to clients. This position will report to the Country Head of WSB on an entity basis and functionally to the Regional Co-Head of GPS ASP.


Principal Accountabilities:
Impact on the Business

• Build the franchise value and reputation of GPS in Thailand and across the region.

• Manage the development and implementation of the business strategy and oversee resource and budget management.

• Drive achievement against targets for revenue generation, product alignment, customer satisfaction and cost management.

• Drive an optimal balance of revenue growth and risk management to build a sustainable GPS business.

• Drive the delivery of a comprehensive and competitive suite of GPS solutions by executing a commercially focused product management strategy, which aligns with the propositional requirements of the clients.

• Lead the development and execution of a high-quality client-centric culture that delivers superior solutions, product innovation, onboarding, and service to clients across the range of GPS services and solutions.

• Build and maintain deep client relationships, acting as the senior stakeholder for key clients.

• Lead, guide, and direct the GPS efforts to ensure a consistent delivery of a world class level of solutions and services to clients.

• Establish and maintain networks for co-operation with other HSBC businesses, to support the creation of solutions to customer needs that span geographical / product boundaries and regulatory environments.

Customers / Stakeholders

• Strive for world class-leading customer experience by cultivating a consistent selling and relationship management culture.

• Deepen customer relationships and collaborate with other product groups – GM and GTS to deliver solutions that are best in class and growth wallet share.

• Develop networks with key external stakeholders such as regulatory bodies, IT vendors and leverage these to drive thought/market leadership.

• Understand current economic trends and its impact on HSBC within assigned country and identify key levers to capitalize on opportunities or minimize downside exposure.

• Represent GPS at local/regional governance committees and forums and align prioritization within the HSBC organizational matrix.

Leadership & Teamwork

• Live the Group values.

• Develop and communicate a clear vision for the GPS business that is aligned to the overall HSBC vision, values, and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture.

• Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capabilities, and talent to provide for succession and ensure delivery of business objectives.

• Set expectations, share best practice, and manage, monitor, coach and develop leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.

• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in acti on and taking prompt acti on to address any activities and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

• Set the long-term strategic vision and direction for assigned country and identify the key steps necessary for achievement in line with the regional and global strategy.

Operational Effectiveness & Control

• Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity, and infrastructure needed to deliver agreed plans and targets, collaborating with colleagues to maximise end to end integration, effectiveness and efficiency.

• Establish and maintain a robust and efficient control environment across GLCM to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.

• Lead the development, implementation, and maintenance of a GLCM management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.

• Lead the implementation and oversight of GLCM policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.

Requirements

• In depth transaction banking knowledge of cash management (min. 10 yrs. Experience) with broad understanding and application of relationship management concepts in global and commercial banking.

• Ability to lead and drive the business at pace in a dynamic and challenging environment, with an established track record of business growth success.

• Strong business acumen and commercial awareness to navigate the fast-changing economic, client and regulatory requirements, balancing risk and return.

• Highly developed management skills, with experience in team building and managing a wide range of projects.

• Strong market knowledge to lead the digital change process for clients, and an ability to appreciate the application of technology in relation to operations.

• Ability to lead and motivate other managers and staff, employing appropriate management styles.

• Highly developed communication and influencing skills set.

• Experience of managing resources to achieve objectives using appropriate communication delegation and planning skills.

• Sound judgmental skills to identify and resolve problems whilst maintaining budgets, time scales and quality of output.

• Strong risk awareness and extensive experience in the operational side of transaction banking.

• Strong ability to navigate and work with a broad group of internal and external stakeholders to effectively maintain all internal control standards, protecting HSBC and its clients.

• Possession of a university degree and preferably a professional qualification of Certificate of International Cash Management