We are hiring a trilingual IT Support Technician (French, English, and German) for one of our major clients based in Zurich.

Tasks

Your main goal:

• Provide end-user support for company-supported computers, applications, and platforms.
• Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Grenchen/La-Chaux-de-Fonds.
• Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
• Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.

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Your main tasks:

• Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
• Process requests and incidents from end users.
• Provide follow-up updates to end users regarding status and information, and document events and incident resolutions in the tickets.
• Deliver accurate information to end users about Digital & Technology (D&T) products or services.
• Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (such as SAP and sales applications).
• Communicate any feedback or suggestions from end users to the relevant internal team.
• Install and configure End User Computing devices and software (including laptops, desktops, i Pads, i Phones, phones).
• Create and modify accounts for new and existing employees.
• Perform first-level Digital & Tech Infrastructure tasks and activities.
• Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware, software, network, access issues, and Audio/Video conferencing rooms.
• Determine the optimal solution based on the issue and details provided by end users.
• Guide users through the problem-solving process.

Requirements

• Experience as a help desk technician or in an end user support role
• Familiarity with help desk and remote control software
• Understanding of computer systems, mobile devices, office automation products, video conferencing rooms, and other tech products
• Experience with Lenovo laptops/desktops, i Pads/i Phones, HP/Sharp/Canon printers, Zebra industrial printers
• Knowledge of Windows 10, 11 Operating Systems, i OS
• Familiarity with Apple Business Manager, in Tune, MDM
• Experience with Print Server and File Server permissions operations
• Ability to diagnose and resolve technical issues
• Familiarity with Atlassian products, including Jira Service Management, Confluence, and Jira
• Strong communication skills
• Customer-oriented approach and composed demeanor
• Possession of a driving license
• English
• German
• French
• 3-5 years of work in a similar position
• Including 0-3 years Retail/Luxury industry

Benefits

\- Location Zurich

• Starting date: ASAP or depending on your availabilities. ️
• Remote: 2 days/week

Who are we ?

Enova Group was created in Geneva and is providing IT services made in Switzerland since 2018. Enova consulting is a company specialized in information technology at first: our activities are focused on the most demanded IT skills but not only. We can create and adapt offers in other technical domains such as engineering or pharmaceutical, but overall, we are able to provide artificial intelligence or data science and engineering services with Enova Data now.

Based in Geneva and Zurich, our expertise allows us to reach our clients' highest technical objectives and successful long-term projects. We are convinced that the success of a long-term relationship resides in communication, anticipation, and transparency. We maintain sustainable partnerships with our clients and with our highly qualified experts in the pursuit of excellence. Our strength lies in taking into consideration the ambitions and career development of our consultants.