• Experience in program or project management
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfil and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come build the future with us!

We are looking for a dynamic, organized self-starter to be the project manager for integrations. The Project Manager Program Integration will play a vital role in advancing Amazon’s unique culture and enabling the success of our new Delivery Service Partners (DSPs) within Amazon's last mile logistics operation. The role is designed to be strategic, high-impact role responsible for leading and coordinating the successful integration of new processes, systems, and technologies into an organization. This individual serves as the central point of contact, facilitating seamless communication and collaboration between various teams and stakeholders to ensure a smooth transition and implementation. This role interacts with partners sourced from different backgrounds and levels, so strong communication skills plus the ability to influence and convey complex issues into simple solutions is essential. This is a key role in the DSP program with lots of visibility.

Key job responsibilities

• Support the development of strategies for the DSP 2.0 model and oversee delivery against it.
• Practical program management and administration experience: organization, managing details, keeping multiple tasks/projects on track, and managing change.
• Participate in project teams to build positive, collaborative partnerships among SMEs, team members and stakeholders to scale performance solutions.
• Coordinate and facilitate meetings with cross-functional teams to identify integration requirements, risks, and dependencies.
• Develop and manage the integration project plan, including defining objectives, milestones, and timelines.
• Serve as point of contact for all integration-related inquiries, providing status updates and resolving issues in a timely manner.
• Monitor and report on the progress of integration activities, identifying and mitigating potential roadblocks. Provide recommendations and insights to improve integration processes and best practices.
• Supporting our business development team by presenting our overall DSP program in front of groups, large and small, including a strong ability to answer complex questions on the fly.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience leading process improvements

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