Position

Job responsibilities

• Define project scope, goals, and deliverables in alignment with business objectives.
• Develop detailed project schedules and work plans for all stakeholders.
• Monitor and track progress through action plans and updates.
• Manage changes to project scope, schedule, and risks effectively.
• Provide regular updates and communicate progress on the project roadmap.

• Follow up on operations, including creating user stories and refining backlogs.
• Address and resolve operational pain points with stakeholders.
• Measure project performance using KPIs and assess product outcomes.
• Maintain comprehensive documentation of project activities and specifications.

• Assist in defining business requirements with all relevant stakeholders.
• Manage relationships with internal and third-party teams.
• Monitor development progress and test new functionalities.
• Ensure quality and successful implementation of new solutions.
Oversee project launches in collaboration with principal stakeholders.

Profile

• 5+ years as a project manager in customer solutions or software services (experience with Salesforce Commerce Cloud is a plus).
• Familiarity with prioritization frameworks, user story writing, backlog management, and tools like Asana, Jira, Confluence, and Microsoft Share Point/Office 365.
• Proficiency in English (C1 minimum); knowledge of Spanish or French is a plus.
• Strong communication skills, structured and assertive approach, and the ability to lead and build consensus.
• Ability to identify risks, resolve conflicts, and make decisions in a matrixed organization.
• A good understanding of UX principles and some background in system integration.
Independent, driven, and capable of managing multiple priorities in a fast-paced environment.

Additional information