Viking Travel Care was launched in 2023 as a new service area for Viking Assistance Group.
We are now planning an expansion of our services and will establish our own inhouse medical team and medical assistance services. In relation to this, we are looking for a medical physician with long experience from travel insurance alarm center and assistance, who would like to help us build up and take responsibility for the medical aspect of our service offering.


Overall job description
The chief medical officer (CMO) will have the professional medical responsibility for Viking Travel Care.
The position shall support Travel Care Management to ensure that medical processes are well-functioning and compliant, in line with best medical practice, and secure the fulfilment of contracts and agreed service levels, and that the customers (patients) feeling safe and satisfied.
The role will lead the contact doctor team in Viking Travel Care and will also function as a contact doctor.


Responsibilities

• Professional medical responsibility in Viking Travel Care

• Compliance of medical routines and processes
• Onboard, lead and train the team of contact doctors
• Manage, support, train and give feedback to the medical team, both on a general level and on case-by-case basis
• Ensure medical team’s performance secures, i.e. the fulfillment of contracts and agreed service levels, as well as customer satisfaction
• Provide advice and support to the management team, Viking Travel Care’s medical team and coordinators
• Work as contact doctor on medical cases and medical transport cases, including
  • Active contact with hospitals and doctors all over the world
  • Active contact with patients and relatives
  • Evaluation of medical information, writing medical assessments and transport orders
• Quality assessments and audits, as well as feedback on complaints
• Represent Viking Travel Care in meetings with insurance companies, customers etc.

Qualifications

• Qualified medical doctor with specialization, preferably within aviation medicine, anaesthesiology, surgery or emergency medicine. Other specialization can also be relevant.
• Broad experience in travel assistance medical cases, i.e. travel insurance; emergency cases, surgical procedures, travel medicine, aviation medicine.
• Fluent in Norwegian, Finnish, Danish or Swedish, and proficiency in written and spoken English. Additional languages e.g. Spanish, Greek, Turkish, Italian or other, is a plus.
• Excellent communication skills
• Empathic and service minded
• A team player with good collaboration skills
• Proactive and structured, with high quality focus
• Independent and self-driven
• Leadership and management experience
• Experienced user of digital tools and IT systems

Workplace

Preferably in Spain, alternatively in one of the Nordic countries; Norway, Sweden, Denmark or Finland.
In Spain we have offices Torrevieja outside Alicante and a new office in Fuengirola, outside Malaga.

Employment type
Fulltime position. (As an alternative, a part-time position also be discussed.)
If stationed in the Nordic, frequent travelling to our offices in Spain will be necessary.
The position reports to Director of Travel Care.


Start date
To be agreed.


If you have any questions, you are welcome to contact Director of Travel Care, Gry Monica Hellevik, telephone number: +47 917 88 710 or email: gry.hellevik@vikingassistance.com

We will contact relevant applicants continuously.
Deadline: 5th January 2025.

Contact doctors
We are also interested in getting in contact with doctors with following qualification:

• Worked as a contact doctor with travel insurance alarm cases
• Speaks one of the Nordic languages (Norwegian, Swedish, Danish or Finnish), and English. Additional languages are a plus.
• Specialization in anesthesiology, orthopedics, surgery, aviation medicine, internal medicine, cardiology or general medicine is preferred, but other specialization can also be interesting.
• Workplace: Our locations in Spain or remote.
• Part time or consultancy contract.

Please contact me for more information.