South Africa Job Openings

WNS Global Services

Technical Account Manager

Cape Town

FULL TIME

December 2, 2024

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Group Manager tasks include but are not limited to:
• IT Project Management when onboarding new clients• Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders• Draw up project plans and timelines.
• IT Procurement• Good communicator

Organizing IT resources to meet PMO/Client timelines.
Maintain relationship with client/client IT into BAU environment
To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations
Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime.

• Draft reports on IT Service Delivery and present the data to the Senior Management Team• Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences• Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action

Take ownership of Solution Design Document creation and maintenance into BAU. Regularly updating document’s when required

• Owning project/client change requests within IT environment• Must be prepared to chase stakeholders for outstanding actions• Host meetings and circulate minutes/actions clearly and concisely

Must be able to work after hours/weekends when required, to co-ordinate client changes and UAT

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