Job Responsibilities:


Team Management

• Supervise and support baristas.
Schedule shifts and manage staff performance.

Customer Service

• Ensure excellent customer experience.
Handle complaints and resolve issues promptly.

Operations

• Oversee daily coffee shop operations.
Maintain cleanliness and organization.

Quality Control

• Ensure coffee and food quality meet standards.
Train staff on proper preparation techniques.

Inventory Management

• Monitor stock levels and reorder supplies.
Minimize waste and manage costs.

Reporting

• Prepare daily sales reports.
• Track performance metrics and suggest improvements.