Singapore Job Openings

ArcBlue Singapore Pte Ltd

Senior IT Service Desk Manager (Permanent - MNC)

FULL TIME

December 3, 2024

About the hiring company
The hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and manage the team while ensuring technical issues are promptly resolved.
Job Description
Responsibilities will include:

Manage, train and mentor a team of Service Desk Analysts
Ensuring support for existing and emerging information technology services, including providing technical advice to project teams
Manage service desk service level agreements (SLAs) and performance
Appraise Service Desk Analysts performance, provide feedback, take corrective actions and oversee their training and development, through coaching and mentoring
Establish new and report of existing progress reports and performance metrics to measure IT effectiveness and productivity
Maintain alignment with Global Service Desk on process and tool documentation, management, controls, and improvement/corrective projects

The Successful Applicant
To be successful, you will have:

Relevant tertiary qualifications in Computer Science, Information Technology or related field
At least 12 years of experience in technical support role with at least 6 years in a leadership role
Prior experience in a MNC environment/managing large teams with a regional and global stakeholders is a must to excel in this role
Strong organizational and interpersonal skills with a customer-oriented approach

What's on Offer?
This is an excellent opportunity for an experienced Service Desk/Helpdesk Team Leader who is looking to step-up/for the next challenge to further grow with a MNC. This position will be based in the Singapore office (CBD area).
EA Registration Number: R23118567
EA License Number: 15S7709
Job Type: Permanent
Pay: $10,000.00 - $12,000.00 per month
Work Location: In person

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