Philippines Job Openings
Ayuda Business Management Solution Inc
WFM Scheduler - 30K Monthly
FULL TIME
November 29, 2024
Basic Functions:
Responsible for intra-day management processes for operations located in Manila, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.
Role & Responsibilities:
Pay: Php27,000.00 - Php30,000.00 per month
Benefits:
Responsible for intra-day management processes for operations located in Manila, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.
Role & Responsibilities:
- Efficiently manage intra-day staffing and service level thru effective planning and scheduling.
- Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.
- Monitor and drive schedule adherence.
- Communicate effectively with internal and external customers.
- Perform other duties and assignments as directed.
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
- Solid critical thinking, problem solving, and interpersonal skills.
- Demonstrates ability to give and receive feedback with peers and business partners.
- Must demonstrate sound arithmetic, analytical and problem-solving ability.
- Excellent verbal, written and comprehension skills.
- Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
- Knowledge on WFM systems such as e WFM, Verint/Blue Pumpkin, IEX, CMS etc.
- Minimum of 2-year WFM experience in a call center inbound voice process.
- With forecasting & scheduling experience is a must.
Pay: Php27,000.00 - Php30,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- 8 hour shift
- Evening shift
- Monday to Friday
- 13th month salary
- Performance bonus
- How long is your total WFM experience in a call center inbound voice process?
- Do you have an experience with forecasting & scheduling experience? If yes, for how long?
- Are you amenable to work Alabang for onsite set up?
- How much is your asking salary?
- How soon can you start?
We regret to inform you that this job opportunity is no longer available as it has expired
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