Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?

• 27K Salary package
• Rotating day to mid shifts from 5am to 11pm (potential graveyard, weekend and overtime shifts)
• On-site in MOA Complex
• Non Voice
• HMO coverage with free dependent
• Life Insurance Coverage
• Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
• Progression and development with a career path
• Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!

Job Description
What will a normal day look like?
You will engage customers, build rapport, retain & save customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:

• Navigate through multiple systems and customers whilst maintaining customer engagement through messaging
• Address concerns from new and existing customers
• Work a rotating roster, Monday - Sunday, 5am - 11pm (potential graveyard, weekend and overtime shifts)
• Work towards achievable Customer Service, Saves and Sales targets and KPIs
• Provide class leading customer experiences

If you have previous chat, customer service or sales experience, love technology and are looking to kick-start your career, you could be just the person we are looking for.

Qualifications

• Excellent communication skills
• Chat/Messaging Agent background is preferred in a BPO setting
• High school graduates must have at least 1 year BPO experience.
• Applicants who supported Telstra in other companies are subject for rehire eligibility check*
• Priority will be given to
  • Applicants w/ experience
  • Successful applicants with valid NBI clearance and government numbers.
• Online applications only

Hit the I'm Interested button to apply!
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• Terms & Conditions apply

Additional Information
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
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Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300