Philippines Job Openings
Sourcefit Philippines
Collections Representative | Quezon City
Quezon City
FULL TIME
November 29, 2024
- Collections Representative
- Bridgetowne, QC – On-site
- Monday to Friday | 6 AM to 3 PM
- *Following New Zealand’s time zone
- *Following New Zealand’s Holidays
- Contact customers via multiple communication channels (phone, email, text, social, etc.) to establish suitable payment plans and build strong relationships.
- Meet weekly KPI's for collections and ensure all work is completed in the required timeframe.
- Perform data admin tasks, such as data entry, skip tracing, processing of Direct Debits/Dishonors, updating Fin Connect, and filing.
- Follow the company's dishonor process and script to encourage customers to pay.
- Identify areas of improvement in terms of efficiency and communicate these ideas to the team and management.
- Keep up to date with the latest legislation regarding the CCCFA, Fair Trading, Consumer Guarantees, Door to Door Act, and any others that are relevant to the customer base.
- Have an acute understanding of all customer contracts to ensure compliance with legal parameters.
- Provide relevant feedback through on-time reporting of KPI's to Head Office, including the actions taken to contact the customer.
- Display a professional manner while encouraging commitment to payment and emphasizing the benefits to the customer of adhering to their committed payment schedule.
- Using verbal communication skills to manage people and maintain positive public opinion of the company.
- Attend all team and individual meetings on time and as required.
- Minimize losses while cost-effectively estimating the probability of successful recovery and recommending the best next courses of action.
- A minimum of 3 years of experience in a customer service or collections role, preferably in a financial services, banking, or lending environment.
- Strong numerical abilities
- Strong verbal communication skills and the ability to effectively negotiate and resolve issues.
- Familiarity with customer contracts and an understanding of legal compliance.
- Proven experience in administrative tasks, including data entry and record keeping.
- Excellent organizational and time management skills.
- Strong problem-solving skills and the ability to work well in a team environment.
- Strong attention to detail and the ability to maintain accuracy in a fast-paced environment.
- Strong computer skills and proficiency in relevant software and tools.
Pay: Php35,000.00 per month
Benefits:
- Paid training
- 8 hour shift
- Overtime pay
- Are you familiar with customer contracts and legal compliance?
- Collections: 3 years (Preferred)
- Customer service: 3 years (Preferred)
- 100% (Required)
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