About the role:
In this role, you will provide a single point of contact for end users for all technology support requests and services and is a part of the Technology Operations team that is responsible for all corporate hardware (laptops, monitors, mobiles, printers, etc.), operating systems, and applications.
As the face of our Technology team, your exceptional customer service skills, your technical knowledge, and a genuine desire to learn, will ensure that we provide the best end-user experience to our staff and customers.
To be successful in this role you will thrive on problem-solving while investigating and diagnosing technology issues, your ability to multi-task and manage your time will also be critical in this dynamic environment with plenty of exciting changes occurring within the business.
This is an office-based role in our National Office in Dunedin, applicants will need to be located in Dunedin or looking to relocate.
Just some of the things you’re responsible for:

• Resolve user queries/issues per IT policies and processes, ensuring clear communication and timely updates.
• Train users to enhance technology proficiency, maintain/helpdesk content and manage building security systems.
• Oversee software applications by logging and resolving issues with vendors.
• Perform configuration changes, ensuring compliance with policies and regulations.
• Test software updates and train users on changes.
• Manage device purchasing and replacement responsibly, maintaining an accurate asset register.
• Maintain and update a knowledge base to support the Technology team and end users.
• Communicate system outages and other IT updates effectively.

You’ll need to have:

• Experience working in a customer service environment.
• Experience with Microsoft 365 and Windows OS with an enthusiasm for, and ability to adapt to new technology.
• Prior Level 1 and 2 Technology support with an awareness of the ITIL framework.
• Outstanding team player with the ability to work independently to complete work.
• Attention to detail with high level of accuracy.
• Effective written and oral communication and the ability to explain technical terms in simple terms.

What you’ll receive in return:

• We’re an iconic New Zealand business that is on a mission to be New Zealand’s favourite finance company, and we’re proudly based in Dunedin.
• We share our success with our team - our incentive schemes are based on both individual and business outcomes.
• A supportive and vibrant culture where our people work together to deliver on our commitments.
• Plenty of development opportunities, coaching and support.
• Competitive remuneration package which includes fully funded medical insurance, performance incentives, and flexible leave options and benefits.
• The opportunity to progress your career in Dunedin. Enjoy all that the beautiful South has on offer while enjoying the benefits of working for a truly national iconic business.

Sound like you?
Candidates should apply online via Seek with an updated CV and cover letter; however, a full job description is available on our website.
Studies show women and people from diverse backgrounds may not apply for jobs if they don't tick every box on the job advertisement. If you're keen on any role at MTF Finance but feel like you're not a 100% match, don’t worry! We still want to see your unique spark, so go ahead and apply. We appreciate varied perspectives and believe every individual brings something special to our team. In a nutshell - we want you to work here because you’re you!
Our recruitment process is fair and inclusive, and just like most things in life a one-size-fits-all approach doesn’t fit most, and honestly, we think that’s a 'meh'. If you need any special arrangements or a little extra support during your journey with us, that’s okay – just let us know either in your application or when you’re chatting with one of our lovely People and Capability team members.