New Zealand Job Openings

Westpac New Zealand

Service Owner

FULL TIME

November 28, 2024

Mō te tūranga | About the Role

This Service Owner (SO) / Technical Lead will be responsible for leading and driving delivery for the newly formed Fraud Tech squad. This squad will be focused on delivering new and innovative ways to combat Fraud and Scams - utilising different integrations and applications. They maximise the value of that product/service and represent the customer in the team, bridging the gap between product strategy and development.

Work closely with internal & external customers to understand their needs and pain points and use data driven decisioning to power the product/service forward.
Accountable for managing scope, prioritisation and ensuring good quality agile ceremonies. Help streamline execution, and promote continuous delivery, while maintaining the technical integrity of the product/service
Manages supplier, business partner and third-party relationships where necessary
Owns the build, run, enhance and retire lifecycle of the product/service
Leads the Quarterly Planning Process (QPP) with the team, providing a high level, sized view of deliverables for the coming period with confidence levels.
Responsible for planning to squad financials, quantifying effort required and value delivered
Perform related duties as assigned, within the scope of role and as required by senior leadership.
Support the delivery of any Fraud related initiatives where required.
Contribute to developing and maintaining any current in-scope Fraud applications/integrations complete with requirements, architecture, transaction and process flow.
Support the development, and/or enhancement of Fraud monitoring and coverage.
Support Fraud & Fin Crime technology maintenance programmes ensuring a high delivery standard is maintained.
Support stakeholders in ensuring appropriate compliance to local and global regulatory requirements

Nā tāu rourou | What will you bring?

Extensive experience with the service owner craft and best practices
Ability to understand complex challenges/concepts and articulate these in a simplified, easy to understand manner
Experience in dealing with technical environments relating to integrations, fraud & risk assessment and payments technology
Experience with iterative, continuous delivery and visualisation methods for communicating roadmaps
Experience with managing scope and prioritisation, making data-based decisions.
Fraud & Risk monitoring and alerting technical knowledge and experience a bonus.

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Growth and development – we provide opportunities for development and promote internal mobility
Recognition - we recognise and reward our star performers
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

13 December 2024

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