Vacancy Title: Service Operations Manager
Vacancy Location: New Zealand
Engagement Type: Permanent, Full Time


The Role:
Here at Survitec, we are currently recruiting for a Service Operations Manager to join our team.
As our Service Operations Manager, you will lead the implementation of standard work and drive service performance for a significant geographic area, across multiple Survitec sites. You will focus on optimising skills development to meet current and predicted customer needs.
Key responsibilities include but are not limited to:

• Lead service delivery teams across a significant geographic area, ensuring each is team is focused on meeting quality and safety standards whilst meeting overall customer demand at pace.
• Ensure every service delivery team has an identified lead, responsible for supporting safety standards and work allocation, on-job competence assessment alongside hands-on service delivery.
• Manage local stores operations to standard process, ensuring the flow of equipment and supplies supports overall service delivery; ensures effective processes in place for delivery of completed work to customer.
• Produce manpower budget for each site based on customer demand; manages to budget, utilising a range of staffing arrangements including annualised hours, controlled use of overtime and recommending appropriate increase in permanent headcount as needed.
• Implement and drive standard process, actively seeking opportunities to drive controlled continuous improvement. Work with central Service Operations team to ensure best practice and process improvements are coordinated and communicated across the service footprint. Ensure every colleague is focused on appropriate success measures. Communicate the actions needed to implement the plan for optimising service operations, explaining its relationship to the broader Survitec mission, vision and values; motivate people to commit to these actions and to doing extraordinary things to achieve functional and programme business goals.
• Work with business improvement colleagues to implement standard toolkit to identify process variance, identify root cause and appropriate corrective actions, ensuring learning is shared across their own area and the wider service operations community.
• Ensure every service technician has a defined development path, ensuring training time is built into the manpower forecast (on-job and face to face as needed).
• Carry out timely audit activity, review progress and provide actionable feedback to site operations teams to support process improvement.
• Work with Sales and Commercial colleagues to provide expert operational input towards bids and tenders; provide operational performance feedback to sales and commercial teams to support customer review process.
• Carry out periodic review of customer demand patterns against overall geographic footprint, making recommendations for change as needed to manpower levels, skills mix and training.
• Maintain external accreditations and in-depth understanding of current and emerging best practices through continuing professional development, attending training or conferences and reading specialist media.
• Participate in the development of overall service operations strategy, providing appropriate challenge to test the viability of strategy and contributing creative ideas and insights to support the strategy formation process.
• Create an environment where everyone in the team can live the Survitec Values, where our people feel valued, appreciated and free to be who they are at work. Understand, uphold and contribute to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment. Ensure effective employee engagement, performance review and positive application of people policies and activities.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences and reading specialist media.

This is not just another job; this is your career.
About You:
Essential criteria:

• Educated to University Degree (or vocational equivalent)
• Previous experience as a Service Operations Manager
• Experience of planning and managing resources to deliver business objectives
• Holds self and others accountable to meet commitments
• Plans and prioritises work to meet commitments aligned with Survitec goals
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently achieves results, even under tough circumstances.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Secures and deploys resources effectively and efficiently
• Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Uses compelling arguments to gain the support and commitment of others.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

Why You Should Work for Us

• Competitive salary
• Travel opportunities to some great places
• Holiday entitlement
• Training & professional development opportunities
• Employee assistance programme
• Employee referral program
• Workplace reward & recognition scheme

Who are Survitec and what do we do?
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme


How to Apply

Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.