Are you ready to take on a dynamic role that combines hands-on involvement, administrative expertise, and operational leadership?

Strait NZ Bluebridge is looking for a Passenger Terminal Assistant Manager to join our team in Picton. This role will assist our Operations Manager and play a key part in delivering exceptional service and operational excellence.

What you will be doing:

As the Passenger Terminal Assistant Manager you’ll be at the heart of our terminal operations, ensuring smooth day-to-day activities and driving continuous improvement.

Key Responsibilities:

Operational Coordination

• Develop and publish rosters two weeks in advance for terminal staff.
• Process payroll tasks and manage HR documentation within deadlines.
• Order PPE and uniforms for team members.
• Organise and minute passenger terminal meetings.
• Address customer complaints originating from Picton, escalating when necessary.
• Manage refunds, compensation applications, and staff travel bookings.
• Support service disruption management plans and contribute to process improvements

Relationship Management

• Collaborate with the Picton Freight Operations Manager to optimise port operations.
• Liaise with Port of Marlborough NZ to maintain terminal operations and facilities.
• Build effective working relationships with internal teams across Wellington, vessels, and head office.
• Manage relationships with third-party suppliers, ensuring quality service delivery.

People Administration

• Monitor staff headcount against budget and assist in recruiting for seasonal peaks.
• Plan and track staff leave balances to meet operational needs.
• Support onboarding and training plans for new and current staff, ensuring core competencies and safety practices are met.
• Assist in behavior and performance management procedures, including documentation.
• Uphold privacy standards for customer and employee data.

Health & Safety

• Champion health and safety policies, fostering a strong safety culture.
• Lead incident reporting and ensure compliance with H&S systems.
• Maintain high presentation standards of terminal facilities, coordinating cleaning and maintenance.
• Contribute to achieving Zero LTI (Lost Time Injury) rates and support injury rehabilitation processes.
• Participate in training and upskilling opportunities as needed.

About You:

We are looking for a seasoned professional with strong skills in customer service, people leadership, and administration. You will be:

• Experienced: 3+ years in an operational or assistant leadership role, preferably in logistics or transport.
• A Proven Leader: Skilled in coaching, motivating, and developing teams while fostering a positive and collaborative work environment
• Organised and detail-oriented: Capable of managing multiple priorities, meeting deadlines, and ensuring quality outcomes.
• A People Person: Able to connect with a diverse range of personalities, ensuring smooth communication and alignment.
• Values-Driven: Committed to vision, respect, optimism, equality, and honesty, working effectively across cultures.
• Emotionally Intelligent: Demonstrating empathy, self-awareness, and a drive for continuous improvement.

Why Strait NZ Bluebridge?

At Bluebridge, we pride ourselves on connecting New Zealanders with exceptional ferry experiences. We are a Company that values initiative, teamwork, and operational excellence. This is your opportunity to join a supportive environment where you can make a difference!

What we offer: