Position Purpose

Job Description

• Blocked Stock facilitation and timeliness. Supply Chain Customer PPM (Parts Per Million) defects. (Returns)
• New Product Introduction performance. ie. The quality of execution of new product programs.
• Complaint response timeliness and quality
• Spoilage and scrap.
• Design, implement and maintain an effective quality management system in accordance with corporate, regulatory or ISO/FSSC certification requirements.
• Establish and rollout quality metrics to monitor performance and direct quality improvement projects.
• Design and implement shop floor product/process quality control systems focusing on zero defect manufacturing methods.
• Lead improvement projects utilizing industry best practice methods to solve problems and improve overall quality performance.
• Liaise with other functions across SAC to ensure the voice of the customer is heard and the organization drives for total customer satisfaction.
• Ensure training and improvement programs and competency assessments are in place to cover the quality aspects of all job functions on site.
• Ensure new products and product extensions are introduced in a systematic way and ensure customer requirements are achieved.
• Ensure customer complaints and issues are addressed professionally, in a timely fashion and that corrective actions are taken by the appropriate people.
• Continually develop strength in the Quality team across Hamilton via recruitment, developing existing talent and coaching/mentoring.

About the Person

• A minimum of 5 years’ experience in manufacturing/operations leadership role.
• Exposure to leading continuous improvement methodologies in quality/lean. eg Six Sigma, TPS, etc.
• Computer literacy in Word, Power Point, Excel – intermediate/advanced.

• No contacts from recruitment agencies please.