• Attend to customers and intermediaries enquires and service requests received across all communication channels, e.g phone, e-mail, web-chat, Facebook and walk in service counter.
• Deliver delightful service experience by providing accurate and timely response that meet our targeted service turnaround time.
• Comply with relevant regulations, internal guidelines, and procedures.
• Support the business in achieving its financial goals and objectives
• Manage customers’ complaints and feedback, escalate where necessary and collaborate with various internal stakeholders to achieve a fair outcome and resolution.
• Support corporate projects & initiatives, and any tasks assigned.

• GCE ‘O’ Level / Diploma holder
• At least 2 years of experience in customer service, sales support or contact centre functions in life or General insurance industry.
• Preferably possess relevant insurance certifications (M5, M9, HI, PGI, BCP)
• Able to work independently and within a team.

• Knowledge in life and general insurance
• Excellent verbal and written communication skills.
• Able to handle multiple tasks simultaneously.
• With positive and driven work attitude
• Proficiency in MS Office skills and tech-savvy