Requirements

• Able to start on 23 December 2024
• Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
• Good command in English and Bahasa Malaysia (read, written, and spoken)
• Computer literate with basic knowledge of MS Office applications,
• Pass pre-phone interview & written assessments

Responsibility
Responsibility

• Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.
• Willingness to take responsibility and be accountable to handle customer issues in a professional and courteous manner;
• Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.
• Ability to work under pressure and with minimum supervision;
• Ability to multi-task and with good attention to detail;

Working Days

• 5 working days, 2 rest days (can be on weekend or weekdays)

Working Shift
- Morning

• 8:00am-5:00pm
• 9:00am-6:00pm

- Evening

• 1:00pm-10:00pm
• 3:00pm-12:00am

Remuneration Package

• Basic salary: RM2,150.00 (Fixed)
• KPI allowance: Maximum RM1000.00 (performance based)
• Shift allowance (depends on working shift)
• OT allowance (If applicable)

Location: Level 10, Berjaya Times Square, Jalan Imbi Kuala Lumpur
Benefits

• Annual Increment (Based on performance)
• Annual Bonus (Based on performance)

Additional Benefits

• Training Provided
• Allowance Provided
• 5 Working Days
• Staff Activities

Job Type: Fresh graduate
Pay: RM2,150.00 - RM2,350.00 per month
Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Application Question(s):

• What is your expected salary?
• If you hired, can start on 23 December 2024?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)