Malaysia Job Openings
Teleperformance
Customer Service Representative - Bahasa Malaysia - Kuching
Petaling Jaya
FULL TIME
December 4, 2024
The CSS lives the values of our client which are: -
1. Responsibility: The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence: We always want to shoot for the best possible result.
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
Required Interpersonal Skills:
- Customer Service orientation
- Customer Results/Solutions focussed
- Customer Expectations Management
- Active Listening Skills
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Able to receive continuous feedback and work in a fast-paced working environment
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- Must be able to speak, read and write the required language to support
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
-
CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
Responsibilities and Accountabilities
- Support customers to place online orders with the client
- Provide timely support to customers through available communication channels (inbound phone calls and email)
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client
New Job Alerts
Best Denki Malaysia Sdn Bhd
Retail Assistant Managers
Kuala Lumpur
FULL TIME
December 4, 2024
View Job Description![Flash Express Malaysia Jawatan Kosong IC - Car Courier [ Pendang-Kedah ]](/storage/logo/Flash_Express_Malaysia.jpeg){kind=logo}
Flash Express Malaysia
Jawatan Kosong IC - Car Courier [ Pendang-Kedah ]
Pendang
December 4, 2024
View Job DescriptionSmart Brainy Premium Tuition
Guru Tuisyen Sesi 2025
Kampung Kubang Pasu
FULL TIME & PART TIME
December 4, 2024
View Job Description
Flash Express Malaysia
Jawatan Kosong Van Courier [ Sik-Kedah ]
Sik
December 4, 2024
View Job DescriptionGeomotion (Malaysia) Sdn Bhd
Data Engineer
Kuala Lumpur
FULL TIME
December 4, 2024
View Job DescriptionLooking for similar job?
HomilyChart Malaysia
Full Time Customer Service (PG Area)
George Town
FULL TIME
December 1, 2024
View Job DescriptionCxl executive
Customer Service (Live Chat) - Intake 091224
Shah Alam
FULL TIME
December 1, 2024
View Job DescriptionWatson's Personal Care Stores Sdn Bhd
Customer Assistant [Watsons Lotus's Setia Tropika, JB]
Johor Bahru
FULL TIME
December 1, 2024
View Job DescriptionWatson's Personal Care Stores Sdn Bhd
Senior Customer Assistant [Watsons Mid Valley Southkey, JB]
Johor Bahru
FULL TIME
December 1, 2024
View Job DescriptionWatson's Personal Care Stores Sdn Bhd
Senior Customer Assistant [Watsons TD Point, JB]
Johor Bahru
FULL TIME
December 1, 2024
View Job Description3cat Sdn Bhd
Customer Support & Sales Specialist (Chinese-speaking)
Kuantan
FULL TIME
December 1, 2024
View Job DescriptionNew Job Alerts
Best Denki Malaysia Sdn Bhd
Retail Assistant Managers
Kuala Lumpur
FULL TIME
December 4, 2024
View Job Description
Flash Express Malaysia
Jawatan Kosong IC - Car Courier [ Pendang-Kedah ]
Pendang
December 4, 2024
View Job DescriptionSmart Brainy Premium Tuition
Guru Tuisyen Sesi 2025
Kampung Kubang Pasu
FULL TIME & PART TIME
December 4, 2024
View Job Description
Flash Express Malaysia
Jawatan Kosong Van Courier [ Sik-Kedah ]
Sik
December 4, 2024
View Job DescriptionGeomotion (Malaysia) Sdn Bhd
Data Engineer
Kuala Lumpur
FULL TIME
December 4, 2024
View Job Description