onboarding - towards end of December. or by Early January . Since this is a replacement position.
*Banking domain*
Title: Implementation Assistant
Location: Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia
Contract: 12months
Job Description (JD)
Answering emails and phone calls from customers professionally and responding to customer inquiries and complaints.
Manage call and document as per standard operating procedures.
Identifying, escalating priority issues and reporting to management for critical issues raised.
To provide support on timely manner for queries/issues/complaints raised by internal and external stakeholders
To independently manage the timeline to ensure smooth implementation process executed to customers’ satisfactory
To carry out any other duties as directed by Supervisor/ Management
Key Skills / Knowledge and Behaviors (if applicable)
Excellent communication skills
Good computer skills; Eg: Excel, Word
Ability to work under strict timelines, budget and produce high quality deliverables.
Experience in customer service environment especially Transaction Banking department/internet banking related industry is an added advantage.
Mandarin speaking is added advantage
Job Type: Contract
Contract length: 12 months
Pay: RM1,543.41 - RM4,000.00 per month
Schedule:

• Monday to Friday

Application Question(s):

• Are you local in Malaysia?
• How many years of experience do you have as a Customer support/Sales in Banking Domain?

Language:

• Mandarin/Chinese (Preferred)