• Bachelor's degree or equivalent
• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
• Experience handling confidential information

This role can be located in Milan, Luxembourg or Munich.

Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program and Risk Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

In this position, you'll collaborate with multiple teams to drive positive changes in our product. You'll analyze data, develop strategies, and implement solutions to address complex challenges. Your work will directly impact millions of customers, ensuring they have a safe and trustworthy shopping experience on Amazon.

Key job responsibilities

• Develop and implement strategies for multiple projects, monitoring progress against key milestones
• Analyze data and collaborate with teams to clarify complex problems and present solutions to leadership
• Create scalable mechanisms to report project updates to stakeholders across worldwide teams
• Partner with product and partner teams to identify and address policy and process gaps

A day in the life

• Plan and prioritize tasks to advance ongoing projects
• Analyze data and review processes to identify root causes of issues
• Reach out to existing and new partner teams to build collaborative relationships
• Work closely with policy, product, and tech teams to implement necessary changes
• Contribute to a positive team atmosphere through open communication and support

About the team
At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team works with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog.

• Professional auditing qualification, or similar risk or compliance credentials
• Experience with SQL and Excel
• Experience in program requirements definition, together with data and metrics leveraging to drive improvements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.