Israel Job Openings
Madlan
VP Customer Success
Tel Aviv-Yafo
FULL TIME
November 10, 2024
Overview:
Madlan is revolutionizing the way people buy and rent new homes by empowering them with knowledge. Our experts — data scientists, urban planners, and cartographers are working to generate dozens of insights for every address in Israel. We enable people to envision what life would be like in a new home before signing a contract and moving in.
Our goal is not only to provide great service to our customers, but also help the company learn and improve based on insights the support team gains from our customers
We are seeking an experienced Customer Success Leader to lead our team in driving customer satisfaction, retention, growth and to be a member of our management team. You will manage a group of Customer Success Managers (CSMs) and work closely with cross-functional teams to ensure customers are fully supported throughout their journey, maximizing the value of our products and services.
Key Responsibilities:
Requirements:
Requirements:
Hybrid work model:
Yes
Madlan is revolutionizing the way people buy and rent new homes by empowering them with knowledge. Our experts — data scientists, urban planners, and cartographers are working to generate dozens of insights for every address in Israel. We enable people to envision what life would be like in a new home before signing a contract and moving in.
Our goal is not only to provide great service to our customers, but also help the company learn and improve based on insights the support team gains from our customers
We are seeking an experienced Customer Success Leader to lead our team in driving customer satisfaction, retention, growth and to be a member of our management team. You will manage a group of Customer Success Managers (CSMs) and work closely with cross-functional teams to ensure customers are fully supported throughout their journey, maximizing the value of our products and services.
Key Responsibilities:
- Lead & Develop: Manage, mentor, and coach a team of Customer Success Managers, setting performance goals and ensuring continuous development.
- Customer Retention & Satisfaction: Drive customer retention and renewal strategies, ensuring clients achieve their business outcomes and remain satisfied with our solutions.
- Customer Success Strategies: Implement processes for onboarding, product adoption, and engagement, ensuring a seamless customer journey.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Finance teams to align customer success efforts with broader company goals.
- Monitor & Analyze Metrics: Track key metrics and customer health scores to identify risks and opportunities for improvement.
- Customer Advocacy: Represent the voice of the customer internally, providing feedback to the company management , Product and Engineering teams to enhance the product roadmap.
Requirements:
Requirements:
- Bachelor’s degree in Business, Marketing, or related field.
- 8+ years in Customer Success, Account Management, or related roles, with at least 5 years in a leadership position.
- Strong leadership, communication, relationship-building and multi tasking skills
- Data-driven with experience using Customer Success platforms (e.g.,Zendesk, Insightly).
- Experience working in fast-paced, high-growth environments.
- Ability to thrive in a collaborative, team-oriented environment.
- Certification in Customer Success or related disciplines is a plus.
- Sales orientated and strong ability to meet target goals.
- Nice to have - Knowledge/ experience in the real estate market.
- Proficiency in Hebrew is essential.
Hybrid work model:
Yes
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