YF Life Insurance International Ltd. is a major life insurance company in Hong Kong and Macau, providing one-stop risk- and wealth-management services. Our scope of business ranges from insurance, investment, and retirement to MPF.

To cope with our business expansion, we now invite dynamic and highly motivated individuals to join and grow with us.

Responsibilities:
Develop and maintain comprehensive standard operating procedures for all cashier-related processes
Ensure all team members are trained and adhere to the established SOPs
Review and update SOPs regularly to optimize efficiency and incorporate process improvements
Prepare detailed reports and presentations to communicate findings and recommendations
Actively participate in the planning and implementation of system projects related to the Cashier department
Collaborate with IT and other cross-functional teams to identify and implement workflow enhancements
Test new systems, processes, and tools, and provide feedback to ensure seamless integration and user adoption
Conduct thorough post-implementation reviews to assess the effectiveness and impact of new systems, processes, and workflows
Identify lessons learned and implement corrective actions to address any issues or gaps
Set clear performance objectives and monitor team members' progress towards achieving them
Analyze team performance metrics, such as TAT, and implement strategies to optimize team productivity and customer service
Provide hands-on support and backup to the Cashier team during peak periods or unexpected situations

Requirements:
Bachelor's degree
Minimum 8 years of experience in a managerial role within the Cashier or Finance department of a life insurance company or similar financial institution
Strong analytical and problem-solving skills, with the ability to interpret data and derive meaningful insights
Excellent communication and interpersonal skills, with the ability to effectively liaise with cross-functional teams
Proficient in project management methodologies and experience in leading system implementation projects
Proven track record in developing and implementing standard operating procedures
Hands-on experience in identifying and implementing workflow enhancements
Ability to motivate a team, with a focus on continuous improvement and customer service
Ability to work under pressure and manage tight deadlines with good time management
Proficiency in both spoken and written Chinese and English
Proficient in Microsoft Office suite, particularly Excel, Power Point, and Word
Candidate with less experience will be considered as Assistant Manager

Attractive salary and fringe benefits, including 5-day work week, medical, life insurance, annual leave, pension scheme and training subsidies, etc. will be offered to this permanent appointment. Interested parties please send full resume, with academic results, current and expected salary to Human Resources Manager by clicking "APPLY NOW" . All information received will be used for recruitment purposes only.

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Full-time