Cast Scheduler will produce and maintain effective working schedules according to pre-determined labor plans, monitor compliance of labor policies and scheduling guidelines, and assign appropriate frontline workforce to deliver smooth operations and create a great guest/client experience.

Job Responsibilities:

• Produce & amend rosters for frontline Cast Members based on business demands and ad-hoc changes.
  
• Plan & configure scheduling setting in system to optimize the schedule to balance the needs between cast, operations and company.
  
• Provide labor reports and scheduling related information to LOBs and partners on a regular basis.
  
• Work closely with clients to identify and support scheduling best practices ensuring consistent application of company policy and procedure.
  

Requirements:

• Bachelor degree in Business Management, Finance, Human Resources or related disciplines.
  
• Knowledge in frontline operations is preferred.
  
• Minimum of 1-year relevant work experience, experience in labor scheduling is preferred.
  
• Ability to work in fast-paced environment with tight deadlines.
  
• Strong communication, interpersonal, influencing and negotiation skills.
  
• Self-directed, self-starter, detail-oriented and team player.
  
• Proficient in MS office applications. Proficient in SAP is a plus.
  

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