Food Tec Solutions Inc., a trailblazing point-of-sale solutions provider in the restaurant industry, headquartered in Needham, MA. POS Solutions, Food Tec's Premium Partner, is based in the city of Thessaloniki and is seeking a dynamic Tech Support Analyst to join our dedicated team.
Do you have tech support experience? Is troubleshooting hardware/software issues and being tech-savvy one of your hobbies? Are you a people person? If the answer is yes, then you might be what we are looking for!


Position Overview:
As a Tech Support Analyst, you'll play a vital role in our 24/7 Tech Support team, assisting our valued customers with software and hardware issues they encounter in their stores. The challenges you'll tackle span various fields, including networking, hardware, and software, ensuring that your training and knowledge will continuously evolve.


Please Note: This is a 24/7 rotational position, offering additional compensation for bank holidays and night hours.


Rotation Shifts:

• 07:00 - 15:30
  
• 16:00 - 12:30
• 23:00 - 07:00

Core Responsibilities:

• Engage with customers via calls and emails
• Skillfully diagnose issues by asking targeted questions and extracting essential details
• Develop a comprehensive understanding of the problem and its root causes
• Effectively communicate issue resolutions to customers
• Document cases meticulously in our internal system with clear and concise notes
• Apply your technical prowess to troubleshoot tech support-related problems
• Escalate or transfer cases to other departments as necessary

Qualifications and What You Bring:

• Proficiency in English
• Strong teamwork skills
• An Associate's Degree or higher in a technology-related field
• Previous experience in restaurant operations and/or restaurant POS systems (a plus)
• Excellent written, verbal, and analytical abilities
• Previous Help Desk experience, including desktop/application support and ticketing systems
• Deep familiarity with Windows Operating Systems (XP, 7, 10) and command-line interfaces
• A foundational understanding of networking concepts (IP Address/Gateway, Router/Modem configuration)
• Flexibility to work nights and weekends

What We Offer:

• A competitive salary package
• Flexible work policy
• Hardware equipment
• Private Health Insurance
• Opportunity to work in an international setting, with international clients
• Continuous Training on new technologies and customer service
• Outdoor activities

Join us in shaping the future of restaurant technology! Apply now to be part of this exciting journey.


This role is based at our offices based in Thessaloniki, Greece in the area of Pilea.

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After the screening of the CVs, we will only contact the candidates who meet profile’s requirements. Thank you for applying!