Germany Job Openings
Veeva Systems
Services Engagement Manager - Quality (Remote)
Berlin
FULL TIME
December 2, 2024
City: Berlin
Country: Germany
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva Quality Implementation. This critical role ensures successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as an owner representing the Professional Services implementation team working in close alignment with the Veeva Sales, Strategy, and Professional Services teams.
Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement as long as you are able to get to an airport and able to meet travel requirements. You must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates).
- Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs
- Align closely with Sales and Services teams to provide implementation proposals and establish confidence with Customers in our ability to deliver
- Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services
- Set Customer and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with partner ecosystem
- Position Managed Services support, training, and other solutions that may be needed for a successful customer experience
- Travel estimate: Less than 20%
- Strong written and verbal communication skills, executive-level presence, and experience in facilitation
- Ability to engage audiences of varying perception levels both remotely and in person
- Manage negotiations with a wide range of stakeholders, including executive level
- Collaborative and consultative work style
- 5+ years’ experience delivering consulting services, including involvement in selling services
- Quality Life Science experience
- Bachelor’s Degree
- Ability to travel (Less than 20%)
- Direct Life Sciences Quality experience, preferably within the Document Management, Gx P Training, and Quality Event Management, CS,V and LIM space
- Experience with Cloud-based solution deployment
- Background includes exposure to compliance and validation standards in the Life Sciences industry
- Proven success in selling services
- Health & wellness programs
- Veeva charitable giving program
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Work Where It’s Best for You
Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it’s best for you.
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