• Handle and follow up customer requests regarding spare parts, manpower services, training etc.
• Contact person for service and account team members
• Coordinate local FSEs and support service team by organizing e.g. travel itineraries and arrangements, fulfilling necessary administrative tasks etc.
• Handle external and internal training activities according to training schedules and established development plan
• Administrative support in handling external technical and process complaints
• Introduction and follow-up of correct usage of defined processes and tools Servicemaxx SPOC (e.g. key user, creation of service requests, work orders, approval hours, creating reports, keeping track of due dates etc.)
• Execute analysis of service activities (SP consumption, maintenance etc.)
• Support in establishing service agreements and ensuring correct implementation
• Track and ensure correct payments of service and vendor invoices
• Support in the budget process and financial performance tracking (service KPIs)
• Administrating back office and daily operational tasks
• Act as a key point of contact with customers, vendors, banks, officials, serving agent

• Bachelor's degree
• Proven experience in service, internal sales, and/ or customer interface role
• Proficient knowledge of SAP
• Intermediate skills in Excel
• Fluency in English (written and spoken), and other language skills seen as an asset, e.g. German, Swedish, Finnish

• A permanent employment
• Fixed monthly salary defined by your experience and skills
• Flexible working times and the possibility to work from home office
• 30 days of paid annual holiday
• Occupational health services and insurance
• Support for recreational activities