Who are we and what we stand for?
Schneider’s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.
Our mission is to be the trusted partner in Sustainability and Efficiency.
Scope & Environment
You will join the Global Customer Projects & Service Operations organization of Schneider Electric, and specifically the CS&Q team responsible for CX and Quality in delivering large and complex multi-country projects to our customers, as well as the installation and commissioning operations onsite.
You will report solid line to our VP of Customer Satisfaction & Quality for this organization and closely collaborate with Projects and Services Corporate Quality. The scope of the role in International.
Mission
You will manage the Global Quality function as a central SME for the CS&Q to ensure the right understanding, training, deployment, and adoption of the I2P and quality methodologies/techniques. In addition, you will define and lead strategic quality initiatives to impact the overall mission of the team; exceeding customer expectations for project quality, and supporting operational excellence, and ensuring the right level of quality. In this role, you will collaborate with cross-functional teams, including operations, CPO, LOBs , engineering, and other CS&Q organizations.

Your Role – Magic happens when you bring great people together!

• Quality Strategy and Initiatives:

Ø You will be responsible to define and monitor the Quality performance KPIs (CRs, Cases, BRE, CMI, OSI) to understand the major Quality defects/concerns in the organization and define Actions Plans.
Ø Lead initiatives aimed at continuous improvement in quality processes, methodologies, and tools using data-driven approaches.
Ø Monitor and distribute the monthly Quality leaderboard to all GCP&SO leaders.

• Quality management system / ISO certification (9001):

Ø You will participate in internal/external audits organized by the Quality Systems Lead upon request as the Process Advocate of the I2P.
Ø You will support in the management of ISO NC, observations and opportunities for improvement identified related to the Quality Strategy and I2P.
Ø You will be the owner of the PFMEA of CPP Installation and Commissioning, and therefore, you will monitor the evolution of RPNs to ensure high and severe risks are mitigated.

• I2P SME & OSO reference:

Ø You will support regional leaders and project Quality leaders in Projects and services quality as a Subject Mater expert in I2P processes and procedures.
Ø You will control the Quality skillset matrix of the CS&Q team and animate trainings/Q&A sessions when needed.
Ø You will support the team in any Quality methodology/technique: Root Cause Analysis, 5 Whys, FMEA, A3, ….
Ø You will be the OSO reference if any OSI is open providing guidance with the process and ensuring the right analysis is done. You will closely collaborate with the PS&S OSO.

• Culture:

Ø You will animate the Quality Culture in the team and the organization.
Ø You will drive continuous improvement mindset.

Qualifications
About You

Education: An engineering/master’s degree in engineering (electrical engineering preferred), and/or Quality Management.
Language:

• Fluency in English is a must

• French is a plus

Experience:

• Minimum 5/10 years’ experience working in Quality assurance, Project Quality and/or other CS&Q areas.

• Knowledgeable of Quality techniques and methodologies: 8D practitioner certified (PRB), Root Cause Analysis (5 whys, fishbone diagram), Pareto Charts, Kaikaku, Kaizen, Six Sigma.

• Experience in Leading quality initiatives in a project-based and/or service operations environment or Similar.

• Understanding ISO9001 and previous experience as auditor is valued.

Skills requirement:

• Very good communication and organizational skills.
• Ability to execute on challenging time constraints, prioritize, and manage indirect resources in a matrix organization.
• Analytical and problem-solving abilities.
• Customer Oriented mindset.

Profile:

We are looking for a knowledgeable Quality individual, self-driven and proactive who can work autonomously in the Quality Initiative. The individual must be a team player who can learn fast and deliver results and progress. It’s key to have strong background in quality management, project management, and cross-functional leadership to be able to identify the strategic initiatives to achieve the mission of the team.

Schedule: Full-time

Unposting Date: Ongoing