About Taager
Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.


In 2019 we started as a team of 8 people, now we are over 500 employees across Egypt, KSA and the UAE, Kuwait & Iraq. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!


Our Mission
Our mission is to empower anyone to start and scale their e-commerce business.


Our Vision
We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.
Position Summary
As the Experience Operations Manager for the Customer Experience team in Egypt & Iraq, you will be responsible for overseeing and optimizing the day-to-day operations of the team. You will play a key role in ensuring that the team delivers exceptional customer service and meets key performance indicators.

What will you do:

• Team Management: Lead and manage a team of customer service representatives, providing guidance, training, and motivation.
• Operational Efficiency: Develop and implement strategies to improve operational efficiency and reduce costs.
• Customer Satisfaction: Monitor customer satisfaction levels and identify areas for improvement.
• Quality Assurance: Ensure that customer service standards are met and that quality assurance processes are followed.
• KPI Tracking: Track and analyze key performance indicators (KPIs) to measure team performance.
• Problem Resolution: Handle escalated customer complaints and resolve issues in a timely and effective manner.
• Process Improvement: Identify opportunities to improve customer service processes and implement changes.
• Technology Utilization: Leverage customer relationship management (CRM) software and other tools to enhance team efficiency.

What will make you successful:

• Proven experience in customer service management, preferably in a contact center environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Knowledge of customer service best practices and metrics.
• Proficiency in using CRM software and other customer service tools.