Costa Rica Job Openings

Amazon Support Services Costa Rica SRL

Training Program Manager, Prime Video

San Jose

FULL TIME

November 12, 2024

3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Experience defining program requirements and using data and metrics to determine improvements
5+ years of experience in learning & development field
3+ years of experience facilitating training
3+ years of experience creating training content
3+ years of experience conducting training needs assessments
3+ years of experience assessing curriculum effectiveness to develop solutions that positively impact learner performance
Fluency in English (both spoken and written)
A few work samples demonstrating your experience and skill will be required as part of the hiring process

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video Learning & Development team is seeking a talented Training Program Manager. This individual will focus on training coordination, management, facilitation, and content creation for the Content Publishing Operations team. They will play a critical role in ensuring consistent, effective knowledge transfer and operational excellence across the global teams.

The main customer of this role will be the Prime Video Content Publishing Operations team. It is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to define, refine and uphold Prime Video’s Customer experience, Quality bar and metrics. The Content Publishing Operations Team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.

Key job responsibilities

Support defining, developing, and managing a global program and supporting curricula
Collaborate effectively with the internal leaders, subject matter experts (SMEs), and others to develop learning solutions across multiple organizations
Work independently to manage multiple projects and programs concurrently
Design and develop training materials and programs, applying adult learning principles and systematic instructional design to create learning curricula that best fits the needs of the audience and content
Leverage rapid, agile development techniques and create content for a rapidly changing environment
Design and develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies
Use learning and business metrics to perform needs analyses and evaluate program results to continuously improve learning effectiveness
Manage curricula and provide activity reporting to a global audience to measure adoption and training acquisition
Drive awareness and adoption of new or updated training programs and materials
Facilitate training sessions for employees
Serve as the key point of contact for training initiatives in the region
Manage, develop, and maintain a centralized knowledge hub, which includes employee-facing operational processes and launch readiness SOPs
Maintain version control and accessibility of all training and operational materials
Define customer and employee use cases and processes for new or changing products and business launches
Collaborate with cross-functional teams to ensure employees are prepared for product and process changes
Provide regular updates on trainee and trainer performance metrics
Take a data-driven approach to identifying and addressing performance issues
Drive ongoing optimization of training and operational content
Create, manage, and send updates to internal teams, including launch announcements, network-wide reminders, and training content
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Expertise using e Learning development tools such as Articulate Rise/Storyline and Camtasia

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