Trans Union's Job Applicant Privacy Notice

What We'll Bring:
We are looking to hire a GCC IT Support engineer to join our Global Support team in Costa Rica. The ideal candidate will drive an engaged, service-oriented culture, love people interactions, and be capable of meeting tight deadlines in a fast-paced environment. You are tech-savvy and have a passion for technology solutions, as well as customer centric.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
What You'll Bring:
The primary responsibility is to support GCC Costa Rica systems including corporate systems as well as business systems (Office, Workday, among others). You will also be focused on the following:
· Equipment set up and inventory, onboarding and off-boarding, onsite support and new hires activities for GCC Costa Rica employees
· Test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows.
· Install, diagnose, repairing, maintain, and upgrade corporate End points (laptops, Windows, Mac, and AWS Workspaces) to ensure optimal workstation performance.
· Document user requests and update client trouble tickets with the status of the issue.
· Communicate effectively with non-IT people within or outside the company and be able to make informed decisions quickly.
· Develop and deploy solutions for computer-related problems and take action to troubleshoot and resolve issues when they arise.
· Test new hardware and software and deploy the installation of computers and mobile devices.
· Coordinate with other teams or specialists to troubleshoot and resolve issues as needed
· Handle escalations.
· Work independently within established procedures associated with the specific job function.
· Create appropriate support documentation and knowledge base in a bid to help all users quickly troubleshoot problems.

Impact You'll Make:
Key requirements
· Associate’s or bachelor’s degree from an accredited institution in Computer Science or related field or have related work experience
· Ability to work after hours and/or weekends when needed
Competencies
· Excellent communication and writing skills in English and Spanish
· Ability to work independently and in a team environment
· Creative problem-solving skills
· Service first mentality
· Ability to learn quickly, work well under pressure, and meet tight deadlines
· Flexible, highly organized, open to feedback with excellent follow-through skills
Technical Skills
· Technical Desktop Skills required, including previous experience in:
o Contact Center Support environment
o Onsite support
o Support Ticket systems
o Familiar working with Incident and Request management
· Working knowledge of MS Office applications for clients
· Experience working with senior-level executives
· Operating Systems (PC, MAC and VDI extensive knowledge)
· IT Asset Management Experie
Great to have:
· Comprehensive understanding of data analysis techniques
· Maintain Data Reports
· Basic Scripting and Programming Experience
· Basic knowledge on Linux/Unix
· Project Management

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Trans Union Job Title

Sr Technician, IT Support