Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
More information at www.boschservicesolutions.com

Job Description
Position Summary
The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

Qualifications

• Minimum of High School Diploma.
• 2-3 years of experience working in a call center environment.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office and web based applications.
• Proficient in rapid response via instant messaging applications, ensuring swift and effective communication in time-sensitive situations.
• Customer service oriented.
• Team work oriented.
• Multitask.
• Demonstrate situation specific empathy.
• Strong interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment with daily work processing deadlines.
• Ability to work effectively without supervision.
• Strong in leadership, empathy, communication, and team orientation.
• Emotional resilience, Ability to remain calm, composed, and empathetic while dealing with distressed callers.
• English C1

Additional Information
Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos