Costa Rica Job Openings
Roche
Contract Strategy Implementation Analyst
San Jose
FULL TIME
November 11, 2024
In this role, CSI Analysts regularly collaborate with various cross-functional stakeholders and customers via meetings, initiatives, and strategic projects. Expertise in navigating processes, systems, and tools that support various contracting-related activities is key to success in this role, as well as the ability to embrace change, embody a continuous improvement mindset, and exhibit strong customer orientation in day-to-day activities.
Key Responsibilities:
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Translate contract terms into operational solutions.
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Setup and maintain detailed contract information in systems.
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Research and validate customer information for program eligibility.
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Resolve customer requests and stakeholders’ inquiries.
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Calculate, validate, and process customer payments.
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Communicate contract and program details to stakeholders and customers.
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Develop and deliver training on contracting procedures, contracting strategies and systems.
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Establish and report on performance metrics.
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Ensure compliance with all relevant laws, regulations, and policies.
Minimum Qualifications:
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Bachelor’s degree is required.
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2+ years of experience in commercial functions (e.g., operations, contracting, strategy implementation, customer experience).
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Proven ability to work in a complex, customer-focused environment with tight deadlines.
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Strong collaboration and problem-solving skills.
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Effective influencing and communication skills, both written and verbal.
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Strategic thinking with an analytical and solutions-driven mindset.
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Excellent organizational skills and attention to detail.
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Curiosity, active listening, and a continuous improvement mindset.
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Open-minded and inclusive, receptive to feedback, and willing to share ideas.
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Advanced knowledge of MS Excel formulas, Google Suite applications, experience with customer relationship management (CRM) solutions.
Preferred Qualifications:
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Experience in managed care and/or government contract operations, contract administration, strategy implementation or financial analysis in the pharmaceutical/biotechnology or related industry.
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Knowledge of managed care, healthcare industry, or US government programs.
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Knowledge of CRM, revenue management systems and reporting tools that support contract operations.
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Project management experience and familiarity with project management techniques.
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Experience with designing and creating digital customer-facing tools and accelerating digital innovation.
About the Department:
Channel & Contract Management (CCM) ensures patient access to our medicines by delivering on commitments to managed care customers. The Contract Strategy Implementation team collaborates with cross-functional stakeholders to manage contracting strategies, discounts, rebates, fees, pricing, and eligibility within small, customer-focused teams.
Ready to drive efficiency and innovation in a customer-focused environment? Apply now to join our Contract Strategy Implementation team and help improve patient access to life-saving medicines.
Relocation benefits are not available for this job posting.
The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.
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