Colombia Job Openings
unifyCX
Technical Support Specialist
Barranquilla
November 27, 2024
What Will You Do?
- Assist customers primarily via phone, with additional support through chat, email, or in-app ticketing as needed.
- Address customer concerns with active listening, providing thorough, step-by-step resolutions tailored to their needs.
- Ensure customer satisfaction by resolving issues completely before concluding communication.
- Adapt communication style to match the technical proficiency of customers, ranging from highly skilled users to those with basic knowledge.
- Provide exceptional support to English-speaking customers, while also addressing Spanish-speaking customer inquiries as needed.
- Work collaboratively with team members and escalate complex cases to the appropriate departments when required.
- Stay updated on company products, services, and troubleshooting procedures. Providing exemplary customer service
- Fluency in both English and Spanish (spoken and written).
- Exceptional communication and active listening skills.
- Demonstrate ability to patiently guide customers through resolutions, ensuring full understanding and satisfaction.
- Experience in customer support or service roles, especially with technical troubleshooting.
- Familiarity with phone, chat, and email/in-app ticket systems.
- Strong problem-solving skills and the ability to handle multiple tasks effectively.
- Comfortable working with diverse customers, adapting to their technical skill levels.
- Previous experience in a customer service role.
- Exposure to troubleshooting issues with software or mobile applications.
- Outstanding verbal, written, and interpersonal communication skills
- Possess an understanding of wireless order processing and be able to trouble shoot order issues with limited supervision.
- Excellent organizational skills to monitor and prioritize multiple activities at once
- Strong attention to detail in assembling and submitting service requests
- Exceptional listening, questioning and call control techniques
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