Description

• We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

• Operational Oversight: Monitor and verify all studio activities according to the organizational standards, ensuring smooth operations. Ensure the studio environment and equipment are fully functional and meet operational standards
• Issue Management: Respond promptly to table calls, resolving issues quickly to minimize disruptions in gameplay.
• Standards Enforcement: Maintain and enforce the company's game standards during all live sessions.
• Incident Reporting: Log and report any operational incidents or discrepancies, ensuring accurate records.
• Management Assistance: Support CRO Specialists, Shift Managers, and team leaders with operational tasks to ensure efficiency.
• Knowledge Maintenance: Stay updated on all procedures, rules, promotions, and game strategies to ensure compliance.

• Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.
• Knowledge Proficiency: Understanding of games and procedures.
• Communication Skills: Advanced written and verbal communication skills in English.
• Technical Skills: Proficiency in PC operations and Microsoft Office.
• Management Experience: Experience in a supervisory or management role is advantageous.

• Technical Background: Familiarity with live casino technology or control room systems.
• Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.