• Help to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvement
• Meet with clients or other teams to gather and document billing requirements and tasks while serving as the primary contact for client's billing interests and resolving issues during billing cycles
• Develop documentation for all client and internal processes while assuming overall responsibility for billing procedures and analyses
• Understand configuration and release management processes, procedures, and practice in addition to end-to-end systems and interfaces
• Analyze solutions for customer requirements and troubleshoot issues discovered in automated processes

• Bachelor of Arts degree in Finance, Economics, or equivalent experience
• Previous experience in Customer Service in BPO's
• Proficiency in Microsoft excel (can maintain complex spreadsheets)
• Proficient in English in a business environment

• A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A game changer – you dream big and push the limits of what's possible to improve for yourself and others
• A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
• A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental and Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!