• 3+ years of software development, or 3+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings
• Ability to clearly and concisely communicate with both technical and non-technical overseas customers

Amazon seller fulfillment service drives the Selling On Amazon business and develops solutions that enable millions of sellers around the world to sell on Amazon's Marketplaces. Sellers on Amazon vary from individuals, who manually manage their businesses, to high-volume enterprises with IT staff that wish to develop real-time machine-to-machine software integration between their back-end systems and Amazon.

We are looking for a Support Engineer who requires to solve critical problems for products about seller fulfillment service and its large suite of software applications and services. Your solutions will affect our worldwide customers and sellers directly! High Impact production issues often require coordination between multiple Development, Product and Support teams, so you get to experience a breadth of impact with various groups.

Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing software issues in production, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. You should be detail oriented, have English verbal and written communication skills, strong organizational skills, work closely with business and technical stakeholders to delivery desired results. You should be able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You have ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls
• Experience with Front-end

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.