Introduction
The CS Quality and Excellence of China region is part of the Customer Support organization. The strategy of CS Quality and Excellence is 3-fold:

• Challenge : Improve and drive Quality within ASML, in region and headquarters.
• Collaboration: Accelerate cross-sector quality collaboration. Strengthen our quality processes and adherence for Install base and early PGP.
• Care: Become customer-centric by bringing the voice of the customers into ASML. Embed an interdependent quality mindset at ASML

In CS Quality and Excellence, the Service Quality Engineering team is responsible for driving material quality, new machine quality, cost of non-quality, craftsmanship, quality culture, and quality deployment to CS sites.

Position in the organization

• Reports hierarchically to Service Quality Engineering Manager
• Based in Shanghai or major ASML sites in China

Job mission
Cost of Non-quality (CONQ) belongs to Service Quality Excellence department. Currently we meet lots of cost challenges due to ASML quality issues. This job mission is to work with cross sectors to analyze Cost of Non-Quality and drive for reduction of CONQ by quality improvement.

Job Description

• Develop and deploy plan of Cost of Non-Quality (CONQ) in China region
  • Understand the landscape of CONQ at ASML
  • Identify common denominators for CONQ and define priorities based on internal and external impact
  • Define improvement opportunities to improve the CONQ performance
  • Define support requests towards both headquarters and regional operations
• Establish and maintain CONQ KPIs and dashboard and drive for performance improvement
  • Align with ASML headquarters on targets/KPIs
  • Define leading KPIs for CONQ project within team
• Closely collaborate with different sectors to ensure synchronized approach on CONQ processes.
• Understand the pains/demands of different stakeholders and able to translate to action items landing within organization.
• Support driving the quality mindset & training especially on CONQ
• Perform other duties as assigned or required

Education and Experience

• Bachelor of Science degree in Engineering
• Master of Science degree in Engineering is a plus.

Experience

• Experience in the semiconductor business
• Experience in Professional Field Service Operations
• Experience in Quality management systems and methodologies within a high tech business to business environment.

Personal Skills

• Strong people leadership skills
• Strong customer oriented attitude
• KPI oriented and able to drive team’s performance
• Track record in process improvement/optimization & change management
• Strong communication skills in both Chinese and English
• Strong influencing skills to engage all relevant internal and external stakeholders
• Able to analyze and draw conclusions from data or report information
• Hands-on in problem solving
• Analytical thinking skills
• Team player, one team one goal

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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