About the Role

We are seeking a Senior Site Reliability Engineer (SRE) to play a pivotal role in ensuring the reliability, scalability, and performance of our infrastructure. This is a mission-critical role, requiring someone who can address both external product reliability and internal platform demands while contributing strategically to organizational objectives.
You will balance hands-on technical work with leadership in reliability initiatives, driving improvements across our platform and collaborating with stakeholders at all levels. This position is crucial to maintaining operational excellence as we navigate complex compliance standards and evolving business needs.

Responsibilities

• Develop, maintain, and improve our automated deployment, certification, and validation pipelines.
• Define, implement, and monitor service level objectives (SLOs), service level agreements (SLAs), and service level indicators (SLIs).
• Lead efforts to optimize, improve, and maintain the reliability and performance of the Saa S platform.
• Manage third-party services and technologies used to support the SRE discipline.
• Collaborate with senior management and the engineering team to lead SRE initiatives and provide updates
• Define and implement an observability framework to provide insights into system performance and behavior.
• Implement proactive monitors and alerts to ensure system reliability and performance meet customer expectations.
• Own operational incident management, providing support to related teams and individuals during incident resolution.
• Identify and implement best practices for system reliability, security, scalability, and performance.
• Participate in on-call rotations for system support, troubleshooting, and resolution.
• Conduct post-mortem reviews of incidents, identify root cause, and implement remediation steps.
• Develop and maintain documentation for systems, processes, and procedures.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in Site Reliability Engineering, Dev Ops, or similar roles.
• Familiarity with monitoring tools and systems.
• Proficient in scripting languages such as Python, Bash, or Ruby.
• Experience with infrastructure automation tools such as Terraform, Ansible, or Chef.
• Familiarity with containerization technologies like Docker and orchestration tools like Kubernetes.
• Strong knowledge of cloud platforms such as AWS, GCP, or Azure.
• Excellent troubleshooting and analytical skills.
• Strong communication skills and the ability to work effectively within a team.

Nice to Have

• Certifications in AWS, GCP, or Azure.
• Experience with CI/CD tools like Jenkins, Git Lab CI, or Circle CI.
• Familiarity with database technologies, both SQL and No SQL.

Why work for Launchpad?

• 100% remote
• People first culture
• Excellent compensation in US Dollars
• Hardware setup for working from home
• Work with global teams and prominent brands based in North America, Europe, and Asia
• Training allowances
• Personal time off (PTO) for vacations, study leave, personal time, etc.
• ...and more!