Customer Service Agent (Yellowknife)
North-Wright Airways is looking for a full-time Customer Service Agent to support our operations in Yellowknife!
The Customer Service Agent plays a crucial role in receiving incoming and outgoing passengers and cargo. This position demands a highly organized, detail-oriented, and proactive individual who can manage multiple tasks in a dynamic environment. The main responsibilities will include handling passenger and cargo operations, maintaining documentation, and providing exceptional customer service.
Location: Yellowknife, NT
Duties:

• General administrative duties (i.e. answering phone call, email correspondence, filing, coordination between staff and clients, handling customer complaints and inquiries, etc.).
• Check in and manifest passengers and cargo through the computer system before boarding and verify accurate records and credentials. Ensure all freight, including excess baggage, is correctly weighed, documented, and tagged.
• Process payment transactions for any tickets or freight processed over the counter.
• Submit the daily sales report to the accounting department, rectifying any errors or discrepancies.
• Update daily traffic/loads and ensuring all cargo or bookings are completed in a timely manner and prior to travel.
• General cleaning and upkeep of ground facilities and aircrafts. Where required, ensure i.e. clearing snow off the main walk, baggage cart and loading deck.

Benefits:

• Extensive Employee Health, Dental, and Insurance Benefits.
• Monthly housing allowance.
• Canadian North interline discount.
• Discounts on Canada Goose Parka/Bomber Jackets & select work wear.

As a diverse and inclusive employer, we encourage all qualified and interested candidates to submit their resume to hr@north-wrightairways.comto apply. Check out our website and social media for more information!
While we sincerely appreciate all applications, only candidates selected for interview will be contacted. The successful candidate will be required to submit a Pre-Employment Drug and Alcohol Test.
Job Type: Full-time
Expected hours: 40 per week
Additional pay:

• Overtime pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person
Expected start date: 2025-01-01