A day in the life of the Onboarding Engineering Lead / Chapter Lead

• You combine leading a team and delivery.
• You are responsible for the successful delivery of the Customer Data part in the different digital and STP onboarding journeys next to the Product Lead. You interact continuously with the Product Lead, IT Integrator, Solution Architects and Lead engineers in the squads. The delivery within Customer Data includes eligibility checks, the party onboarding orchestrator and its underlying framework / platform, integration of different modules (identification, global business services, KYC, address verification, …). Technology is based on Java. Number of squads in scope +/- 6.
• You actively coach and encourage engineers to develop themselves. You help them being successful in their day to day. You hire new talent. The scope of the chapter is linked to devops engineers mainly working on onboarding.
• You optimise the setup of the squads for successful delivery and are part of the roadmap building. You make the technical choices in collaboration with key people. You create high performing squads that deliver on the expected timelines and help them by removing impediments. You make sure delivery is done according to standards (coding standards, test automation, pipeline checks, security & observability standards, re-usability …).
• You make sure the assets comply with the reliability and risk expectations.
• You define and manage also the work packages / sourcing linked to mostly Onboarding.
• If time allows, you support the squad in engineering.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You steer on timeline and qualitative delivery for the scope of the onboarding squads. So you combine leadership skills with engineering skills.
• You actively coach and encourage your chapter member to develop themselves. You hire new talent. You create high performing teams.
• You define the standards of work, and you continuously improve them. You foster active knowledge sharing within the chapter.
• You take the lead on cross-area challenges and help the IT domain to evolve.

As a Onboarding Engineering Lead / Chapter Lead in Customer Data & Onboarding, you will have the opportunity to:

• Contribute actively to ING Belgium’s strategic goals and objectives daily. Onboarding is one of the highest priorities of ING Belgium.
• Acquire and strengthen people management and leadership skills.
• Acquire and strengthen delivery skills
• Work in an international agile environment

The team

• The IT area “Customer Data and Onboarding” focus on the customer onboarding digital journeys and the customer processes and data. The IT applications are at the heart of the bank, so the area is collaborating locally and globally with many tribes.
• In the coming years the area will continue to work on strategic digitalization projects, contribution to ING group solutions and a huge modernization of the IT landscape.
• The area consists of more than 120 engineers, located in Brussels, India and Manilla.