3D Systems Belgium, formerly Layer Wise, is a dynamic and leading enterprise, specialized in 3D Printing of
metal components. 3D Systems Belgium is part of the international company 3D Systems.
3D Systems is a renowned developer of 3D-printers and a contract manufacturer of 3D printed parts. The
synergy of both activities makes us a strong innovation partner for customers in the industrial and healthcare
sectors.
We believe in a culture of open communication, supporting each other and the value of trust & respect for the
individual.
JOB SUMMARY
As a Global IT Helpdesk team member, you will be responsible for providing technical support to users in
EMEA region, across a diverse range of platforms, including Windows, Linux, Mac OS, i OS, and Android
devices. Your primary goal is to ensure user productivity while adhering to established security and system-
hardening standards. This role requires a technical background coupled with excellent communication skills
to effectively engage with both technical and non-technical users.

In this position, you'll be responsible for a variety of end user systems and support tasks. This includes
analyzing, troubleshooting, documenting, and resolving issues related to PC hardware, operating systems,
software applications, peripherals, and communication devices. You will collaborate with engineers across
different domains—such as network, system, and application development—to restore services and
diagnose underlying issues.

We value flexibility, professionalism, and a proactive approach in our team members. If you enjoy problem-
solving and helping others, we'll support your professional growth as you excel in this role.

seamless integration with existing infrastructure.
PROFILE

• You have prior experience in a IT Helpdesk support environment.
• You have hands-on experience with Microsoft software such as Windows Operating system, MS365

tools, Azure AD/Entra ID and MS Intune.

• Experience with Apple Mac and/or Linux is a plus.
• Self-motivated team player with strong organizational and interpersonal communication skills.
• Analytical and problem-solving skills, with a ability to diagnose and resolve technical issues swiftly.
• Experience using ticketing systems and IT service management (ITSM) tools to manage support

WE OFFER INTERESTED?

• A challenging job in a young and dynamic team. Please send your resume and motivation mail
• A competitive salary and additional non-statutory in English to:

exponential growth.